The Xcellerate vision is to build an ecosystem
of like minded MSP's who succeed and grow by
standing and working together.
It’s tough out there being a smaller MSP. There’s the problem of being marginalised and dismissed as a small player not able to fulfil big jobs or serve bigger companies.
Building an MSP is complex. There are many moving parts. You need technology infrastructure; including a NOC and service desk. You need a clear business strategy and plan. And you need a full spectrum of internal systems and processes to build business management, HR and sales and marketing. It’s a continuum that has to be planned, managed and scaled at the right speed in the right way.
Becoming part of the Xcellerate ecosystem means being “Powered by Xcellerate”. You become one of a select group of high quality MSP’s working together to collaborate, cooperate and collectively build a truly market leading MSP service.
The magic of Xcellerate is people: The right people in the right place at the right time, working to help transform your MSP business according to your own unique challenges, opportunities and needs.
Yes, we have a full suite of Cloud-delivered, templated processes and systems spanning Service Delivery, Finance, HR, Sales, Marketing and Administration. And yes, these are important building blocks in the Xcellerate dynamic.
But the real business transformer – the Xcellerator – is our focus on the human elements in the MSP success dynamic. It’s all about belonging and being part of a collaborative and supportive community, and being part of a journey with shared goals and values.
Sure, you can download information, or unpack brochures from a box. But useful knowledge comes from experience – hard learned lessons from the front lines of building great MSP businesses. We’ve tried all the short-cuts and they don’t work. This is a marathon not a sprint.
The Xcellerate team has walked the talk. We’ve learned that processes, tools and methodologies build the road. But it’s people who decide where the road needs to go, and walk along it. And it’s people who transform a journey into an adventure.
Our mission is to help MSP’s think beyond profit and growth. Our experience is that outstanding customer satisfaction goes hand in hand with happy staff and high staff retention levels.
We’ve learned that growth and profit flow from the right people, working in the right way, with the right strategy and tools to delight customers and so deliver real job satisfaction to staff. The culture of an MSP business is more important than the balance sheet. That’s because it drives the balance sheet long term.
The Xcellerate vision puts the right people together to create a dynamic community: an ecosystem for sustainable success.
If you want to build more worth into your business by delighting your customers and nurturing your people then take the first step.
Talk to Us
“We’ve been on this journey before - building an MSP which grew to over 100 people and was acquired by a major regional IT player. Part of this was building a branch ecosystem, sharing services, and turning small local MSP’s into highly profitable growth businesses.
“We have a proven model on how to grow an MSP up to 10 or 12 people and an annual profit of around $400,000 - $500,000 – and that’s just the start. It’s a unique model where MSP customers get the best of both worlds - local support from their trusted MSP, backed by shared services delivering world leading technology.
“We understand the power that flows from being part of a dynamic community. It’s not just the brand and the services, but the fellowship, the support, the shared networks – and the fun – that comes from sharing and belonging.
“As the Xcellerate relationship develops family members can deepen their involvement, participating in a richer range of Powered by Xcellerate shared services.”