Benefits of outsourcing your NOC 2018-07-09T04:38:07+00:00

Project Description

How outsourcing your NOC creates a ‘virtuous circle’ in growing your MSP

Xcellerate’s Contuit and Cognition360 platform elements have been combined with an array of bundled software to power AdaptiveNOC – a game-changing remote monitoring and security cloud service.

AdaptiveNOC is a potent weapon to help MSPs win new customers, extend services to existing customers, and boost service profitability and customer satisfaction. For the first time the power of LogicMonitor is accessible and affordable for smaller MSPs, AND is equally suitable for larger MSPs that want to free themselves from the time and cost of ownership entailed with an in-house system.

From a strategic perspective, a major benefit of outsourcing to AdaptiveNOC is that it frees up resources to focus on higher value business improvement activities, rather than routine support and maintenance.

By standardizing, automating and optimizing support systems and processes AdaptiveNOC creates the time and space for MSP customers to move up the value chain and put their creative energy into finding ways of improving their customers’ businesses – not just maintaining the status quo.

Operating and maintaining an in-house NOC can be a distraction for smaller MSPs as they scale their business. They love being hands on with their customers’ networks. Often, that’s their comfort zone. They are not so skilled, or comfortable, investing their time in the more strategic aspects of growing their business; such as building a sales force, developing and running brand building and lead generation campaigns, hiring, coaching and retaining new talent, building and growth plan for the business and managing to achieve that plan on the daily basis.

You can’t focus on business growth if your head, and your time, is buried in back-end systems. The AdaptiveNOC frees MSPs to be more engaged and build a higher value relationship with their customers.

It’s only when MSPs take the plunge and onboard with the AdaptiveNOC that they really appreciate the ‘virtuous circle’ outsourcing their NOC creates. Their engineers become more productive and the profitability of their managed service contracts improves. Faster remediation times improve customer satisfaction and open up a positive climate to add new services.

AdaptiveNOC is key to this virtuous circle, making it simpler and faster to sell a more differentiated set of Managed Services that are the distilled best practices of years of working on best-of-breed tool-sets. AdaptiveNOC customers can confidently sell a top-class service at all times and still have it be quick and easy to bring on board new customers while maintaining a highly profitable service.

#AdaptiveNOC #NOC #MSPs #Automation #Cloud #Cloud NOC

Blog author: Ken Davis, Xcellerate Founder & Advisory Board Member, AdaptiveNOC.

(Note: A version of this blog was originally published on the AdaptiveNOC website.)

AdaptiveNOC for advanced monitoring, cloud NOC and SOC services

Our Platforms in Action: AdaptiveNOC

Xcellerate’s Contuit and Cognition360 platform elements have been combined with an array of bundled software to power AdaptiveNOC – a game-changing remote monitoring and security cloud service.

AdaptiveNOC is designed to gives smaller MSPs cost-effective access to high-end remote monitoring and security capabilities to enhance their managed service offerings to their customers.

AdaptiveNOC is a potent weapon to help MSPs win new customers, extend services to existing customers, and boost service profitability and customer satisfaction. For the first time, the power of LogicMonitor is accessible and affordable for smaller MSPs AND is equally suitable for larger MSPs that want to free themselves from the time and cost of ownership entailed with an in-house system.

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